The increasingly fierce competitive environment, sales and services is "one of the two two-cycle", that is, the process of selling services, service is the selling process, the two connected. Sales from the service time on the basic processes, including: "The pre-sale" and "sell" and "after" three.
Pre-sales
1, targeted dissemination of information to allow potential customers to know (the value of transmission)
2, rapid response, the warm service. Business consulting, to establish a good corporate image (found in demand)
3, customer classification file, continuous follow-up services, to enter in preparation for sale (Open Service)
Sale of
- The sale of services:
Material level:
1, Rangli discount promotions;
2, with a copy of the promotional gifts;
3, and other preferential incentives.
Spirit level:
1, honesty, courtesy, enthusiasm, professional, hospitality;
2, cordial and professional products and operating model;
3, to their customers with the intelligence information on the case and, where appropriate, to visit projects;
4, details of after-sales service;
5, a comfortable, pleasant, pleasant scene.
- To enhance customer satisfaction and sales of the product should be noted that transmission of knowledge and use of transmission and value-added services:
1, to guide the right to use;
2, please bear in mind the customer's day-to-day maintenance essentials;
3, on value-added services and content provided on the specific needs of customers.
Aftermarket
- First of all, a concept in mind:
Solid after-sales service, for the purchase of another is one of the most effective services.
- Sales of after-sales service is an essential link, there is no after-sales service, there will be no services on the sale is not perfect. Must do the following:
1, regular inspection, maintenance, repair and maintenance;
2, the occurrence of damage to the device, gambling and so on Cyprus should be repaired quickly remedy;
3, availability of parts used to repair the installation;
4, at the appropriate time to persuade customers to use for new products,
5, feedback from customers in the demand for value-added services chain, in the shortest time to pass the most valuable information for decision-making.
- The work of after-sales service are as follows:
When customers buy a product, will have to think of how to maintain and extend the life span. Workers should be given appropriate attention and service are as follows:
1, you must maintain the right way to explain the demonstration from start to finish;
2, the electrical and mechanical equipment maintenance should pay attention to the list to tell customers;
3, customers will be maintained on the way to an audition for you, if not the right approach should be immediately amended to give;
4, for the attention of the maintenance equipment, the customer should be asked to confirm first if there is unclear and should be amended;
5, the proposed management of special equipment, specific duties, from time to time, inspect Positioning;
6, the regular tour, so that customers feel of a home away from home.
"Value-added services"
We focus on companies to reduce investment costs and improve the economic efficiency of enterprises, and make every effort to protect the natural environment.
We have the spirit of "service first, post-marketing" for the majority of the customers with "value-added services":
1, tailor: We have a professional engineering staff, free of charge to customers on-site inspection of production, and based on the actual situation tailor-made program to provide customers with information on-site technical support and consulting services;
2, professional: We have a first-class engineering team to provide customers with high quality and efficient services to the entire process;
3, the entire process: After installation, we offer our customers the whole product to track the quality of services;
4, free of charge: the installation of our products free of charge 2-year warranty, a two-year period, non-human factors of mechanical failure can be a free repair or replacement;
5, human nature: a customer request, we are committed to 6 hours of back;
6, high-performance: the machine if something goes wrong, we are committed to under 24 hours to arrive at the scene, failure to address customers;
7, will be seized: We have regular customers of the testing equipment in order to ensure the normal operation of the unit and a longer product life;
8, training: We provide customers with free training services, including business unit operation, maintenance staff, codes of practice for the operation and maintenance unit;
9, norms: professional and technical services is our core. After the completion of the project, from both A and B and debugging, the debugging after passing the total system debugging, debugging of the total eligible are signed by both the delivery of customer acceptance and use;
10, supervision: the pursuit of excellence is our style of doing things beyond our customer satisfaction goals, the United States and all the staff are willing to serve you, please supervision.
24-hour service Tel: 13380838536
